All delivery charges quoted are to Mainland UK. For Northern Ireland and Highlands & Islands, please contact us for a quote.

We will endeavour to delivery all orders in 2-5 working days, usually with DPD or Royal Mail. For larger orders or machine orders over 30kg, this may take longer, as a palletised delivery will be required.

If you require a faster service, please call us on 01253 425793 or mail us at [email protected]. We will be pleased to advise costings for you.

All deliveries will require a signature of acceptance.

We will always ask for a phone number ( mobile preferred ) and an email address so that we can update you with your order progress.

You will receive an automated order confirmation email upon payment and checkout and then further emails and / or texts to confirm order dispatch and delivery details.

If you do not receive an order confirmation email. Please check your junk or spam folder first and if still not received, please contact us asap so we can correct this.

Due to health and safety issues, large and heavy parcels, and all machinery can only be delivered to a ground floor destination. If you require deliveries to a higher level, it is your responsibility to arrange this.

Pallet deliveries are kerb side drop off, however if you have a smooth, flat drive the drivers are usually very accommodating. Where they would struggle to get a pallet truck would be over cobbled, gravel, grass, stairs/steps and steep slopes.

All deliveries must be checked, and any damages or shortages be reported within 48 hours of acceptance. Do not sign for any order ‘un-examined’, If the exterior packaging appears to be damaged, either refuse delivery or un-pack and examine goods before signing for ‘received in good condition.’

If the courier has attempted to deliver your order and you were not in, they will communicate with you via the email or mobile number you have provided. It is your responsibility to instruct the driver on what to do with your parcel. Your options will be communicated via text or email. If you do not acknowledge the messages or let the driver know what to do, your parcel will be returned to us. If this happens there will be a £7 return postage charge which will be deducted from your refund.

In the case of a heavy machine delivery, you will be advised by the carrier prior to delivery.

If delivery cannot take place due to ‘no one present’ you may be charged for another delivery dependant on when delivery can be made.

Missing Delivery

If your order has not arrived within the expected delivery window, please report the issue within 14 days of the expected delivery date.

This allows us to work with our courier partners (like DPD and Royal Mail) to investigate and resolve the problem efficiently. Unfortunately, we may not be able to assist with claims made after this time.

Incorrect or Damaged Items

If your order arrives with the wrong item, or if any items are damaged, please contact us within 48 hours of receiving your delivery.

To report an issue, email [email protected] or phone us on 01253 425793, with your order number, a description of the issue, and (if possible) photos to help us resolve it quickly. Unfortunately, we may not be able to assist with claims made after this time.